I have coveted the Donald Duck figure from Hero Cross for a few years now. If you’re not familiar with the company, Hero Cross is a toy manufacturer based in Hong Kong that specializes in hybrid figures that utilize both plastic and metal. Their main line is called the Hybrid Metal Figuration series, or HMF for short. They have managed to accumulate a few different licenses for this line of figure, and one of those licenses happens to be Disney. For Disney, Hero Cross has mostly stuck with classic characters, but has also branched out to include Pixar. My main interest though lies in the ducks, and in particular, Donald.
Donald Duck, for as prolific a cartoon character as he is, doesn’t have a ton of action figures to turn to. The best ones are based on his appearance in Kingdom Hearts, but that’s not a franchise I have a ton of affection for. It’s fine, but my Donald is not a wizard. Phat Mojo did a Donald in its line of DuckTales action figures based on the relaunch of that series, but it was a short-lived line of figures and the company never got a chance to improve upon its initial offering. There is one in that Disney Infinity relic of a toyline that the Disney Store sells, but it’s not great. There was also a Donald action figures based on his appearance in Mickey’s Christmas Carol, but that was quite a long time ago now and that thing is lone gone. If you want a collector grade Donald Duck action figure right now, it’s basically Hero Cross or bust.
Hero Cross first released a Donald Duck action figure in either 2016 or 2017. Being that it’s a Hong Kong import, a licensed product, and it includes metal components, it wasn’t cheap. I kind of found out about it late when my options were sketchy eBay listings or ordering direct from Hero Cross, but shipping was going to make the figure cost well over $100 at the time. I reluctantly passed, and that didn’t help matters as the figure was eventually retired from production and it only grew more expensive. Then last summer I was sitting on my couch watching TV late at night when a Twitter post from the podcast DuckTalks alerted me to the fact that Hero Cross was taking pre-orders for a new version of its Donald figure. Dubbed a V2.0, this Donald Duck was going to largely be the same as the one previously released, only now it was going to come with three unique heads and rather than sculpt his hat onto them, the hat would be removable and attach via a magnet. I kind of didn’t care about the changes, I was just psyched to have another chance at this figure and I pounced on it. The cost was around $60 for the figure, plus around $30 to ship it from Hong Kong, so it wasn’t much cheaper than what I had passed on previously, but this time I had buyer’s remorse. I had to pay upfront, and then wait.
My Donald finally arrived in January of this year. The production cycle was a long one, but the shipping ended up being lightning quick since it was via FedEx Air. It left Hong Kong on a Thursday and was at my house in Massachusetts on the following Monday which is pretty incredible. Donald comes packaged in a simple, but effective, window box. It’s a royal blue with a Donald Duck logo done in orange. On the side of the packaging are product shots, one of which showcases Donald’s fancy new hat, and some licensing artwork on the back. It’s a no frills, but striking, box though it’s so small relative to the figure’s size that I don’t know how well it would display for a mint-in-box collector, but like most packaging these days, it’s pretty easy to reseal.
Donald Duck stands a little over 5 1/2″ tall. I was pretty surprised by how big he is. I kind of new how tall he was, but I also had avoided reviews and such because this line was completely new to me and I wanted the whole experience to reflect that. Not only is he a bit taller than I thought, he’s also just more substantial. I expected weight due to the metal, but he’s a thick duck. The metal parts appear to consist of the arms and legs. The head, hands, body, and feet are vinyl. It mixes pretty well, though the legs are definitely a lot shinier than the plastic feet. And with the metal there’s always a concern that paint will scratch or flake off and there is a tiny scratch in the knee joint on my figure’s left leg, but largely the paint looks pretty nice. Donald has a very round, smooth, head which is the biggest different from his initial release which featured an angry head that had some ruffled feathers. I obviously don’t have that figure, but based on images I’ve seen, that angry head is probably better than the rest so I kind of wish I had it, but it’s fine. This Donald does have an angry head too, but it’s smooth like the other two heads.
I think this Donald looks pretty nice, all things considered. I’m a little surprised with the sculpt of his shirt as the flap on the back of it is molded to the main part of the shirt. I would have expected it to be an actual flap and I think it would have looked better. Instead, it kind of reminds me of a Donald bath toy my kids used to have which was solid vinyl. He is depicted in the current licensing art colors, which as an old school Donald fan, is not my preference. That means he’s got a blue shirt and hat with gold buttons and trim and a red bowtie. I would have preferred a black bowtie, as that is what he usually wore in the classic shorts. I also would not have minded him in his comic black shirt. It’s not a big deal as this is definitely Donald Duck. The metal legs also do not hide the joints at all, so it is something you just have to get used to. It’s hard to argue with the end result though which is that this figure has a really strong base and he is not going to fall off of your shelf. The metal also gives him a high quality feel, which is necessary for a figure that retails for $60.
Being that Donald is a collector grade action figure, he features several points of articulation. Hero Cross totals it at 20 points, and it’s pretty substantial for a character with a unique body shape. Donald’s head sits on a simple ball pegs and it can move around quite well. He can look up, down, tilt, you name it. At least the default head (we’ll get to that). There is a joint at the base of the neck that provides a little more tilt, but it’s negligible. The shoulders are ball-jointed. He can raise his arms out to the side and rotate all around, but be aware of rub with the vinyl body. There’s a biceps swivel and a single hinge at the elbow allowing him to bend his arm 90 degrees. The hands are on pegs affixed to ball joints. There’s a hinge in there and they can rotate all around and tilt a bit in every direction. There’s a waist joint that appears to be a ball joint. It’s under the shirt and pretty generous, but again, I worry a little about the blue shirt rubbing the white vinyl lower body and leaving some smudges behind if manipulated a lot. The legs are a bit odd, since he is a duck, as they’re affixed via ball-joints, but they basically just swivel and tilt a little where the legs meet the body. There are single hinges and the feet are on ball-pegs so they can roll around all over the place. The metal gives him such a strong base that he can easily stand on one foot or simulate a walking pose as long as one foot is flat on a surface. He’s not terribly dynamic in his posing options, but that is more a limitation of the character’s shape than what Hero Cross did.
Donald comes with extra parts, but no real accessories aside form his hat. He has three heads: an open mouthed happy expression (default), a frowning expression, and a slight frown with his eyes looking left expression. Of the three, I definitely like the angry one the most as I think of Donald as just a grumpy, angry, character. Sadly, that head is the one that is the hardest to work with as the other two pop on and off with no issue, but the angry is super tight. Once on, it doesn’t really want to move much, but for a figure destined for a shelf it’s not a big deal. As for hands, Donald comes with a relaxed, open, left hand and a stiff, open, right hand (basically a hand wave). In the box are a pair of fists, a relaxed, open, right hand, and a pointing right hand. Missing is any kind of gripping hand, but in order to get those you had to get the box set release of Donald’s nephews. It’s a decent assortment that leaves room for improvement. A company like Bandai has taken to making the eyes swappable on its figures and that would be pretty neat with Donald. A more modular approach that allows eyes, bills, and such to swap is intriguing, but at least he doesn’t have any unsightly seams in his head. And Hero Cross is definitely going for as seamless an aesthetic as possible. The swappable hands make for some decent variety in the available poses, but there is a problem there that detracts from the figure.
And that’s they’re a pain to remove. And they’re such a pain, that mine broke not long after I opened it. I tried to remove the waving right hand he comes packaged with in favor of one of the others and it felt pretty snug. The head was easy to remove, and being that this just sits on a peg, I really wasn’t too concerned with breaking it. I applied consistent force, and tried wiggling it a little and the peg just came right off behind the ball joint of the wrist. The actual peg is really small as it’s basically a half-circle instead of a full one. My guess is they do it this way to make sure it doesn’t interfere with the the ball-joint in the wrist, but it’s pretty odd. Mostly though, I was super bummed, frustrated, angry, you name it, to finally get this figure only to have it break within a half hour. It feels like such a high quality item that it lulls you into a feeling like it couldn’t possibly break with normal interaction. Falling off a shelf is one thing, but trying to take advantage of a basic function? That surprised me. I honestly felt a little sick when it happened because I know how far this had to travel to get to me and how expensive it was just to ship it here, so I wasn’t expecting any help to come from Hero Cross. And if any did, I expected it to come at a cost.
Upon breaking, I reached out to Hero Cross via email and via a form on their website. No where could I find any information on quality control issues or refunds, so I wasn’t feeling too great about it. I reached out on Twitter and DuckTalks, the same podcast that brought this release to my attention, suggested messaging them on Facebook as that appears to be a place where they interact with their customers the most. Hero Cross did not respond to my initial email, but it did to the form I filled out online. After sending photos the correspondent told me they would check with the factory about a replacement arm. I didn’t hear anything for a couple of weeks and reached out again, and they basically said the same thing as before. Then a day later I got an email saying they had good news: there were spare parts available in the factory and they would send me a new arm! They confirmed which arm I needed, my address, and sent along instructions for swapping it out.
About two weeks after that, my new arm arrived in the mail via USPS. The arm is connected to the figure at the shoulder and held in place by a screw. It’s an interesting setup, but an easy one to work with without fear of breaking anything. Upon removing the screw, the shoulder comes apart as it’s two pieces of molded, painted, plastic. Once apart, the bicep can pop out and I swapped in the new arm that Hero Cross provided, replaced the plastic piece, and screwed it back together. Hero Cross sent an extra upper arm piece, but it was for a left arm. Maybe they anticipate people scratching or ruining that bit of plastic during the removal process, but I had no issues reusing the same one. They did not send a new hand, so I had to take the old hand and get the peg removed somehow. I basically just grabbed the ball it sits on with some pliers and tugged away. It was in there pretty snug and it was a pain, but I got it off. It helped that I didn’t have to worry about damaging the ball any longer. With Donald reassembled, he basically looks as he’s supposed to. After the reattachment though I’m left with a pretty loose biceps swivel. The screw feels snug so I don’t want to risk stripping it, but it could just be a case of the factory getting that in better than I can. It kind of sucks, but better than a broken hand.
With the peg finally extricated from the hand I finally got a look at the thing. It’s long and sits way up inside the hand. It’s honestly a surprise to me that these breaking isn’t a common occurrence, but then again, I don’t know anyone who owns this particular figure so maybe it does break a lot? Even putting another hand on this new peg is a struggle, and you can probably tell in my post surgery photos of the figure that it’s not quite seated all the way. I’m basically afraid that once I get the hand on it won’t come off without breaking again.
Given all of that, I have had no appetite to test the left hand. Hero Cross was kind enough to replace one defective piece, I don’t really want to test my luck with a second. And it is a credit to them that they stand by their product and are willing to send replacement parts across the Pacific at no cost to the consumer. I was heart-broken when my figure broke, so I’m happy to have that remedied. It doesn’t necessarily fix my confidence in the figure though. If a figure is designed to have a certain feature, that feature should function without a risk of breaking the figure. After my experience with the product out of the box and seeing how this hand joint is constructed, I can’t say I have any confidence in the feature working properly. I am at least happy that the swappable heads work all right, as that is more important to me than the hands. It also helps that this figure does not need to hold anything so the hands do not serve a function other than to change the pose. And while I definitely would like to have the freedom to do so, I can at least accept what I have here.
What my experience with this figure did do for me is make me less likely to purchase more figures in the line. When I ordered this one, I was toying with the idea of adding the nephews and taking advantage of the gripping hand they come with, but now I’m less interested. And playing a role in that are new offerings on the way from other toy companies. Since placing an order for this figure, Super7 has launched a Disney Ultimates! line of figures. Only the first wave has been shown and it includes Mickey Mouse, Prince John, and Pinocchio. Their interest is in underserved characters (as far as collector grade action figures go) from the company’s animated films, so Donald Duck may not be a high priority for them right now, but he’s also insanely popular and it wouldn’t surprise me at all if we get a Three Caballeros Donald or something. Beast Kingdom has also unveiled a Donald Duck figure in its Dynamic 8action Heroes line that looks rather promising. It features cloth goods instead of sculpted clothes and is something that is definitely on my radar. It doesn’t have a release date or a price, but the company is taking orders for a Sorcerer’s Apprentice Mickey and the MSRP is about $70, with a deluxe version at $100. Collecting Donald Duck figures isn’t going to get any cheaper any time soon, but it’s nice to have options.
Ultimately, I do not regret my purchase of the Hero Cross Donald Duck. The likeness is good and he certainly looks nice on a shelf. This figure probably won’t scale with any other lines, so that’s kind of a bummer, but also not a standard I think is fair to hold it to. I’m sure it scales fine with other Hero Cross HMF releases like Scrooge McDuck and the nephews. And there may come a day when I decide I do need to place him with some friends on a shelf, or maybe he’ll just be a featured piece in a more robust Donald Duck display (because, lets face it, I’m probably getting the Beast Kingdom figure and would definitely grab a Super7 one). This figure isn’t the ultimate Donald Duck figure that I wanted it to be, but it’s still worth having for a Donald Duck enthusiast like myself.